Bookings from every channel land on one calendar. Each checkout schedules its clean, each arrival gets its instructions, and each owner gets a statement. What needs a person goes on Today.
Five things happen in order. The first four need no one. The fifth is you, and only when something is off.
Lucent checks every connected channel calendar every 15 minutes, and you can sync on demand. The reservation lands on your timeline.
The new dates go out through a private calendar feed for each of your other channels, so the same nights are closed everywhere you list.
A turnover is created for checkout day, linked to the next arrival, and offered to the rental’s default cleaner when you have set one.
Booking confirmation, pre-arrival, check-in details, a settling-in check, checkout reminder and thank-you are scheduled against the stay.
Overlaps, arrivals that are not ready, cleans nobody has taken, failed messages and sync errors surface on Today with the fix beside them.
Guest messages start in review-first mode, so nothing goes out until you switch a template to automatic. A booking that came from a calendar carries no guest name, email or phone, so messages that need contact details wait until you add the guest or they register on the stay page.
Each channel gives you a calendar link. Paste it in, Lucent tests it, and the bookings appear on one timeline. Then you paste a Lucent link back into each of your other channels so they close the same nights.
To fill in who is coming, forward the channel’s booking confirmation emails to your workspace’s forwarding address. Lucent reads Airbnb, Vrbo and Booking.com confirmations and matches them to the reservation by confirmation code and dates. Until a guest is added, the stay reads “Airbnb guest · confirmation code” rather than an invented name.
The people who actually turn the unit and arrive at the door should not have to create an account to do it. Both pages are links, built for a phone first.
Today’s job, the window and the checklist, on one screen.
Everything about the stay in one link, with the door code held back until it is needed.
Pricing rules, owner statements and reports read from the same reservations and turnovers as the calendar, so there is nothing to re-key.
Each line below carries one of three labels, so you can tell a feature you can use today from one that depends on a provider account or on work still ahead.
Keep reviews from every channel in one hub with category scores, reply tracking and reply drafts you edit before anything is used.
Log damage with photos, follow it through to a claim, and track the claim deadline for the channel.
Permits, licences, tax registrations, insurance and inspections per rental, with expiry alerts that reach Today.
Bring in past reservations from Airbnb and Vrbo CSV exports, and add rentals in bulk from a spreadsheet.
Import payout reports from Airbnb and Vrbo and match each line to its reservation, so estimates are replaced by what you were actually paid.
Time-bound door codes created and removed for each stay through Seam. Needs your own Seam account. Static keypad codes, lockboxes and in-person handoff work without it.
A booking page under your own name, with availability, quotes and card payments. Needs your own payments account.
Rates, availability and bookings exchanged with the channels in real time through a channel manager, so the calendar delay goes away.
Guests and cleaners reach their pages without an account, so those pages are built to reveal as little as possible, for as short a time as possible.
Guest, cleaner and calendar-feed links are signed tokens tied to a single reservation, job or connection. Regenerating a link kills the old one, and stay and cleaner links expire on their own.
Every short-term-rental table is scoped to your organization with row-level security, the same fence as the rest of the platform. Door, lockbox and Wi-Fi secrets sit in a separate table that only your staff can read.
Guest ID uploads go to a private bucket and are deleted 30 days after checkout by default. You can set the window anywhere from 1 to 365 days. Exports never include ID images.
Calendar links you paste are fetched over https only, with private and internal addresses refused and a size and time limit on every fetch. Lucent never asks for a channel password. The rest of the platform’s security model is on the security page.
Book a demo and bring your questions about how you run today. We will show you the loop and tell you plainly which parts are live, which need your own accounts, and which are still coming.
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